Can I login to my account when I'm abroad?

Yes. However, please note that if you recently upgraded your Online Banking security details, you will only be able to login to Online Banking if we have your mobile number and it is a UK mobile number. This is because we use your mobile number as a security measure if you login from a computer we don't recognise.  If you're abroad and using a UK mobile number there may be a delay while your network provider passes the text to the foreign provider.

We are unable to send texts to non-UK mobile numbers.

You can update your mobile number in Online Banking or alternatively call us on 0845 300 4278.

• Why can’t I use my iPad or iPhone to access Online Banking?
• How do I register/update my mobile number with you?
• Why am I being told I have already upgraded my account when I haven’t?
• I was locked out of my Credit Card online and you asked me to set up new details. Why are they different than before?
• What do I need to use the online service?