Your selected question and answer
Question:
Can I access the service from more than one computer?
Answer:
You can access Online Banking from more than one computer but, if you set up new security details for Online Banking, then we'll ask if we can ‘recognise your computer’. By doing this, we can be more confident that it’s really you logging in.
If we don't recognise the computer you are using, we'll ask you to enter a One Time Access Code which we'll send to you by text message to your mobile phone. This helps prevent fraudsters from logging in to your account.
You can find out more about this using the links below:
- Why can’t I use my iPad or iPhone to access Online Banking?
- Why can’t I login on the computer I used to register?
- I was locked out of my Credit Card online and you asked me to set up new details. Why are they different than before?
- What do I need to use the online service?
- I've just upgraded my Credit Card security details and I have landed on a page I do not recognise.
