I've registered. Why can't I sign on?

• You entered your user name and password or PIN incorrectly. User names and passwords are alphanumeric-case sensitive. If you forget your user name or password, follow the on-screen options
• You tried to sign on three times in a row with the incorrect user name PIN or password. In this case, you are locked out of the system. See 'Contact us'.
• There are problems with your Internet connection or with our system. Please follow on screen instructions or try again later.

• What is my User ID, internet PIN and Password, and when do I get them?
• Are there any additional precautions I can take to keep my information private? What recommendations do you have?
• How do I choose a secure password?
• When did I register my mother's maiden name/password?
• If I receive a new card, do I need to re-register?