How long does it take to settle a claim?

Some claims are more straightforward than others - when you call to register your claim the claims advisor will give you an indication of how long it’s likely to take to get the information needed to settle your claim. Provided the claim is within the terms of the policy, and we have all the information we require, Tesco Pet Insurance will aim to settle a claim promptly.

• Who will manage my claim if my policy is moving?
• Is there an no claims discount with Tesco Pet Insurance?
• My pet has a condition that needs ongoing treatment. Do I need to wait until the treatment is finished before I make a claim?
• Will my pet insurance premium go up next year if I make a claim?
• Will I have to pay an excess if I make a claim?