What happens if I need to make a new claim?

If your policy reference number doesn’t include your date of birth, then your policy is provided by Royal & Sun Alliance Insurance plc. You can call their Tesco Pet Insurance claims line on 0845 078 3860. The opening hours are:

• Monday-Friday, 8am-8pm
• Saturday, 9am-5pm

If your policy reference number ends with your date of birth , your policy is provided by UK Insurance Limited. You can call Tesco Pet Insurance claims line on 0845 300 2200. The opening hours are:

• Monday-Friday, 8am-8pm
• Saturday, 9am-5pm
• Sunday, 10am-5pm

You'll need to quote your policy number, which you'll find at the top of your Policy Schedule. Please see the question ‘Who will manage my claim if my policy is moving?’ for more details.  

• Who will manage my claim if my policy is moving?
• Will I have to pay an excess if I make a claim?
• What information do you need when I make a claim?
• Will my pet insurance premium go up next year if I make a claim?
• My pet has a condition that needs ongoing treatment. Do I need to wait until the treatment is finished before I make a claim?