Your selected question and answer
Question:
Who will manage my claim if my policy is moving?
Answer:
UK Insurance Ltd will continue to deal with any claims up to the next anniversary date of when you first bought Tesco Pet Insurance. If you have a claim in progress with UK Insurance Ltd then they will continue to manage your claim through to resolution. After you have renewed your policy on our new Tesco Pet Insurance terms with Royal & Sun Alliance Insurance plc, if you have raised a claim that relates to an incident that occurred before you renewed your policy then UK Insurance Limited will manage your claim for you.
Their claims team can be contacted at:
Tesco Pet Insurance Claims Department
Cote Lane
Pudsey
LS28 5GF
Telephone – 0845 300 2200
After your anniversary date
Existing claims under Sections B-J of your policy will continue to be handled by UK Insurance Ltd.
All other claims will be handled by Royal & Sun Alliance Insurance plc. This includes any new
claims made under section B-J on or after your anniversary date, and any existing claims under Section A of your current policy (which relates to veterinary fees cover for treatment to your pet after your anniversary date).
The claims team can be contacted at:
Claims Department
Tesco Pet Insurance
PO Box 15770
Birmingham
B2 2RB
Telephone – 0845 078 3860
- What should I do if my pet is referred to a specialist?
- Is there an no claims discount with Tesco Pet Insurance?
- Will my pet insurance premium go up next year if I make a claim?
- I’ve had my anniversary pack but I need to change some details will I need to speak to two different people?
- My pet has a condition that needs ongoing treatment. Do I need to wait until the treatment is finished before I make a claim?
