Can I go into any hospital I want?

AXA PPP healthcare provides cover in the UK hospitals and day-patient units listed in the Directory of Hospitals (new window). They have chosen hospitals based on the quality, value and range of services that the hospitals provide. AXA PPP healthcare's quality assessment team has assessed all hospitals in the Directory of Hospitals. They all have:

• procedures in place to safeguard standards of care
• specified clinical staffing levels
• a doctor on site 24 hours a day
• properly maintained emergency/resuscitation equipment
• a continuous quality improvement programme

AXA PPP healthcare selects hospitals on the basis that they maintain high standards of care and provide value for money, to help ensure that the costs for the services provided are at an appropriate level and that cover remains affordable.

You can search UK hospitals online, or you can call the Personal Advisory team. They are available on the telephone Monday to Friday 8am to 8pm and Saturday 9am to 5pm on 0800 085 1800.

• Where is my nearest hospital or scanning centre?
• Will the hospital and specialist fees be paid in full?
• Will the policy pay for a parent to stay in hospital whilst their child is having eligible treatment?
• What is a case number?
• How do I update my records with a new address?